I’ve realised that over the past month I haven’t been getting emails from Amazon which I find strange as I’ve had no problem over the last ten or so years. and noticed this in my Amazon message centre,
We were not able to send this message to your customer’s e-mail address because the e-mail was bounced by their e-mail service provider. The customer can still see this message in their Inbox on Amazon Retail Website.
I contacted my email provider who asked if I could get the bounce-back text from Amazon. Below is a copy of my web chat with an Amazon customer support agent. I knew I was wasting my time before I started…
Read on:
Jaswandi | Customer Service
Hi Jaswandi here, I am here to help you with the issue.
J18:27
I’m not receiving emails from Amazon.
18:27
Jaswandi | Customer Service
I am sorry to know the issue
J18:27
This shows on my Amazon messages….. We were not able to send this message to your customer’s e-mail address because the e-mail was bounced by their e-mail service provider. The customer can still see this message in their Inbox on Amazon Retail Website.
I’ve checked with my email provider and that ask that Amazon provide the bounce back text so they can investigate the matter
18:28
Jaswandi | Customer Service
Thank you for the information.
Please allow me a moment to check this for you.
J18:28
Sure
Incidentally, my wife has exactly the same issue on her account
18:29
Jaswandi | Customer Service
As I can check last email sent to your email address is on Wednesday, 19 October 2022 at 17:01 (BST)
Have you received the information after this?
J18:30
No. The last email I received from Amazon to my email account was approximately one month ago
I can read messages on Amazon but I do not receive the emails
18:31
Jaswandi | Customer Service
Please allow me a moment to check this for you.
J18:32
sure
18:32
Jaswandi | Customer Service
Thank you for waiting.
J18:36
My pleasure
18:36
Jaswandi | Customer Service
I would like to inform you that The delivery status of the message in our system is showing as “Sent,” which means it was successfully sent to your e-mail provider. It’s possible an e-mail filter blocked the message or your e-mail provider might have dropped the message.
I recommend contacting your Internet Service Provider (ISP) or e-mail provider for further troubleshooting.
The delivery status of the message in our system is showing as “Bounced,” which means your e-mail provider rejected the message. I recommend contacting your Internet Service Provider (ISP) or e-mail provider for further troubleshooting.
J18:37
Exactly, which is why I asked my first question.
I’ve checked with my email provider and that ask that Amazon provide the bounce back text so they can investigate the matter
18:38
Jaswandi | Customer Service
I understand your concern however this issue needs to resolved by your service provider
I request you to contact them
J18:39
So back to my original question…. Can Amazon provide a copy of the bounce-back text?
18:40
I shake my head in disbelief